Frequently Asked Questions

Philadelphia (including Northeast Philly), Bucks County, Montgomery County and South Jersey including Cherry Hill, Voorhees, Haddonfield, Moorestown and Marlton.

Every home is different — room sizes, stairs, soil level and fabric types change the job. We give you an exact quote by phone or on-site before any work starts, and that's the price you pay. No bait and switch, no surprise upsells.

Yes. We're open 7 days a week, 8am–8pm — including Saturdays and Sundays. For water damage, call any day and we'll respond as fast as we can.

Yes, our technicians are IICRC certified.

Yes. We bill insurance directly and provide the photos, moisture logs and documentation adjusters need.

Yes. We use eco-friendly cleaning solutions, and deodorizer and sanitizer are included with carpet cleaning at no extra cost.

Yes — move-in/move-out deep cleaning for rental properties is a big part of our business, and we're known for helping at the last minute.

PROfection has been cleaning homes in the Greater Philadelphia area since 2008.

Most carpets are dry in 4–8 hours depending on humidity, airflow and carpet thickness. Running AC or fans speeds it up.

No — we move light furniture (chairs, end tables, small dressers). Please pick up small items and breakables from the floor before we arrive.

Yes. We use eco-friendly cleaning solutions, and the deodorizer and sanitizer are included at no extra cost.

Yes. You'll get a clear quote before any work begins — the price we say is the price you pay. No bait and switch.

Usually 2–6 hours. Low-moisture methods and good airflow keep dry times short.

Yes. Most microfiber is solvent-coded (S) or W/S — we test first and use the right method so it doesn't water-spot.

Yes — mattress cleaning removes stains, odors, sweat and dust-mite allergens. Queen and king sizes.

Absolutely, and most customers do. Ask for a combined quote.

Yes. We document the loss and bill your insurance company directly. Your policy determines what is covered.

Yes — our technicians are IICRC certified and follow IICRC S500 water damage restoration standards.

Most structures dry in about 3–5 days. We monitor moisture daily and remove equipment only when materials reach dry standard.

Often, yes — if it's clean (Category 1) water and drying starts quickly. Padding usually needs replacement. Sewage-contaminated carpet must be removed for safety.

Yes — we're available 7 days a week. Call (215) 760-8229 and we'll get to you as fast as we can, often the same day.

Yes. We extract standing water from basements and set up drying equipment afterwards.

Sudden and accidental water damage is often covered by homeowners policies. We bill insurance directly; your insurer decides coverage.

If it's safe, removing some water helps — but a shop vac can't pull water out of carpet pad or walls. Professional extraction and drying are still needed.

Only when needed — typically every 3–5 years, or sooner after renovations, pest problems, visible mold or heavy dust and pet hair.

Clean ducts and filters help your system move air freely, but we won't promise specific savings. Changing filters regularly matters most.

Most homes take 2–4 hours depending on the number of vents and system layout.

Yes — many customers bundle air duct and dryer vent cleaning.

At least once a year for most households, more often for big families or long vent runs.

Usually 45–90 minutes.

In many cases, yes. We'll assess access when you call.

No — the lint trap catches most lint, but some always passes into the vent and builds up over time.